Support Services

SASDATA.co.uk's support offerings range from basic user support to a fully outsourced DBA service and anything inbetween. We can provide email, telephone, remote access, or on-site support for your database systems and have experience supporting public and private sector organisations with five to 500 employees.

Contact us if you would like to discuss your requirements.

User Support

SASDATA.co.uk can provide a full-time, user-focused helpdesk service via telephone, email and remote connection to support your end users with a range of CRM applications and system processes. If required our support staff are available to make site visits to provide face to face support & training. Employing fulltime staff SASDATA.co.uk is able to offer a friendly and personalised support service.

Technical Support

When it comes to IT staff their support requirements are very different to those of your general office staff. SASDATA.co.uk's technical support team is available to ensure the smooth running of your database & IT systems by assisting your in-house technicians at a level they will be confident with. This support service offers assistance via remote connection, site visits or via telephone & email. All enquiries are handled by our in-house technical team.

Call SASDATA.co.uk on 01772 622668 Email info@sasdata.co.uk
 
Support Services
 
Areas of Expertise
  • CRM user support
  • Change management
  • CRM configuration and administration
  • Root-cause analysis
  • Corrective maintenance
  • Bug fixes
  • MS SQL management
  • Software enhancements
  • Database performance monitoring
  • Application monitoring
  • Database backup management
  • Support to IT department
  • Development of SQL views
  • Status reporting
  • Writing of SQL maintenance jobs
  • Knowledge management
  • Crystal Report writing and support
  • Marketing assistance